If you have been delayed by 3 hours or more on a flight departing the UK, or arriving in the UK on a UK or EU airline, you may be entitled to up to £520 under UK law.
Under UK Assimilated Regulation 261/2004 (often referred to as ‘UK261’), the amount of compensation you are owed for a flight delay depends strictly on the total distance of your flight—not on the price you paid for your ticket.
Enter your departure and arrival airports below to calculate your compensation.
The statutory amount airlines are legally required to pay for eligible cancellations.
UK261 applies to passengers who meet the following criteria. The delay must be calculated based on the time the airplane doors open at your final destination, not the time you take off.
Note on Extraordinary Circumstances: Airlines do not have to pay compensation if the delay was caused by events completely outside their control. This includes severe weather conditions, air traffic control strikes, or security risks.
Even if the delay was caused by an extraordinary circumstance (meaning no financial compensation is owed), the airline is still legally obligated to provide you with a “Right to Care” if your delay exceeds 2 hours (for short flights) or 3-4 hours (for longer flights).
This assistance includes:
If airline staff are unavailable and you must purchase reasonable food or a hotel room yourself, ensure you keep all itemized receipts to claim these expenses back later.
Tell us about your flight disruption and we’ll help you understand what you may be entitled to under UK261.
Your information is handled in accordance with our Privacy Policy.